Junior
Operations Manager template
PRIYA DESHMUKH
Operations Manager · Junior
Cincinnati, OH · priya.deshmukh@email.com · (555) 010-5502 · linkedin.com/in/priyadeshmukh
Summary
Operations manager with 2+ years owning process improvement and team leadership for a growing operation. Turns SLA misses into documented root causes and fixes that stick.
Experience
Operations Manager
Ohio Valley Fulfillment · 2023-Present
- Own daily operations for a 40-person fulfillment team; improved on-time shipment rate from 91% to 97%.
- Redesigned the pick-pack workflow; cut average order-processing time 22%.
- Manage a $1.2M departmental budget; identified $140k in annual vendor-contract savings.
- Lead weekly SLA reviews with 3 team leads; late-shipment escalations dropped 35%.
- Own hiring and onboarding for the operations team; cut new-hire ramp time from 4 weeks to 2.
- Key project — Pick-pack workflow redesign: restructured the fulfillment floor layout and process that cut processing time by nearly a quarter.
Operations Coordinator
Heartland Distribution Co. · 2021-2023
- Coordinated scheduling and vendor tracking for a growing warehouse team.
- Documented SOPs for previously undocumented processes.
- Supported a KPI dashboard that gave leadership daily visibility.
- Tracked budget against departmental targets.
- Flagged and resolved late-shipment issues before customer impact.
- Key project — SOP documentation sprint: documented processes so coverage no longer depended on one person.
Skills
Process improvement · SOP development · Team leadership & scheduling · SLA & KPI management · Vendor management · Budget management · Inventory & logistics · Lean / Six Sigma
Education
BS Operations Management · Miami Valley College · 2021