PRIYA DESHMUKH
Cincinnati, OH · priya.deshmukh@email.com · (555) 010-5502 · linkedin.com/in/priyadeshmukh

SUMMARY
Operations manager with 2+ years owning process improvement and team leadership for a growing operation. Turns SLA misses into documented root causes and fixes that stick.

SKILLS
Process improvement · SOP development · Team leadership & scheduling · SLA & KPI management · Vendor management · Budget management · Inventory & logistics · Lean / Six Sigma

EXPERIENCE
Operations Manager · Ohio Valley Fulfillment · 2023-Present
• Own daily operations for a 40-person fulfillment team; improved on-time shipment rate from 91% to 97%.
• Redesigned the pick-pack workflow; cut average order-processing time 22%.
• Manage a $1.2M departmental budget; identified $140k in annual vendor-contract savings.
• Lead weekly SLA reviews with 3 team leads; late-shipment escalations dropped 35%.
• Own hiring and onboarding for the operations team; cut new-hire ramp time from 4 weeks to 2.
• Key project — Pick-pack workflow redesign: restructured the fulfillment floor layout and process that cut processing time by nearly a quarter.

Operations Coordinator · Heartland Distribution Co. · 2021-2023
• Coordinated scheduling and vendor tracking for a growing warehouse team.
• Documented SOPs for previously undocumented processes.
• Supported a KPI dashboard that gave leadership daily visibility.
• Tracked budget against departmental targets.
• Flagged and resolved late-shipment issues before customer impact.
• Key project — SOP documentation sprint: documented processes so coverage no longer depended on one person.

EDUCATION
BS Operations Management · Miami Valley College · 2021