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Customer Success Manager Resume Template (2026) — Free ATS

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Junior

Customer Success Manager template

2 roles

JACKSON REILLY

Customer Success Manager · Junior

Denver, CO · jackson.reilly@email.com · (555) 010-5602 · linkedin.com/in/jacksonreillycs

Summary

Customer success manager with 2+ years owning mid-market accounts. Drives renewal and expansion through structured QBRs and proactive risk management, not just check-in calls.

Experience

Customer Success Manager

Beacon Cloud Software · 2023-Present

Own a book of 45 mid-market accounts worth $3.2M ARR; held net revenue retention at 112%.
Ran structured QBRs for the top 15 accounts; identified $480k in expansion opportunity in two quarters.
Rebuilt the health-scoring model with product-usage and support-ticket data; flagged churn risk 6 weeks earlier on average.
Partnered with sales on 12 renewal negotiations; held gross renewal rate above 92%.
Documented onboarding and expansion playbooks now used by 3 other CSMs.
Key project — Health-score model rebuild: rebuilt churn-risk scoring using usage and support data, catching risk weeks earlier.

Associate Customer Success Manager

Northstar SaaS · 2021-2023

Owned onboarding and adoption for a book of SMB accounts.
Ran quarterly check-ins and flagged at-risk accounts before renewal.
Maintained a high logo-retention rate across the book.
Built a health-scoring checklist adopted by the wider team.
Partnered with support to close the loop on usage questions.
Key project — Onboarding-flow rewrite: cut time-to-first-value nearly in half.

Skills

Gainsight / Salesforce · Onboarding & adoption · QBRs · Renewal & expansion · Churn analysis · Health scoring · Cross-functional advocacy · Executive stakeholder management

Education

BA Business Administration · Rocky Mountain State · 2021

Download Word (.docx)Blank sample · free Download .txt

What's prefilled (Junior)

Role-ready summary written for a mid-level customer success manager
Skills line with Gainsight / Salesforce, Onboarding & adoption, QBRs
Metric-backed experience bullets ATS parsers can read as plain text
Education line you can replace with your real school and dates

Download Word (.docx)Download .txt

Plain-text preview (full template)

JACKSON REILLY
Denver, CO · jackson.reilly@email.com · (555) 010-5602 · linkedin.com/in/jacksonreillycs

SUMMARY
Customer success manager with 2+ years owning mid-market accounts. Drives renewal and expansion through structured QBRs and proactive risk management, not just check-in calls.

SKILLS
Gainsight / Salesforce · Onboarding & adoption · QBRs · Renewal & expansion · Churn analysis · Health scoring · Cross-functional advocacy · Executive stakeholder management

EXPERIENCE
Customer Success Manager · Beacon Cloud Software · 2023-Present
• Own a book of 45 mid-market accounts worth $3.2M ARR; held net revenue retention at 112%.
• Ran structured QBRs for the top 15 accounts; identified $480k in expansion opportunity in two quarters.
• Rebuilt the health-scoring model with product-usage and support-ticket data; flagged churn risk 6 weeks earlier on average.
• Partnered with sales on 12 renewal negotiations; held gross renewal rate above 92%.
• Documented onboarding and expansion playbooks now used by 3 other CSMs.
• Key project — Health-score model rebuild: rebuilt churn-risk scoring using usage and support data, catching risk weeks earlier.

Associate Customer Success Manager · Northstar SaaS · 2021-2023
• Owned onboarding and adoption for a book of SMB accounts.
• Ran quarterly check-ins and flagged at-risk accounts before renewal.
• Maintained a high logo-retention rate across the book.
• Built a health-scoring checklist adopted by the wider team.
• Partnered with support to close the loop on usage questions.
• Key project — Onboarding-flow rewrite: cut time-to-first-value nearly in half.

EDUCATION
BA Business Administration · Rocky Mountain State · 2021

What is a Customer Success Manager ATS resume template?

A customer success manager ATS resume template is a single-column downloadable layout prefilled with renewal, expansion, and account-health language so parsers extract your retention impact instead of generic support duties.

How to use this customer success manager resume template

Fill every section with your real facts (never invent metrics).
Mirror the posting's wording for tools and responsibilities you truly have.
Export .docx or a text-based PDF for the application portal.
Paste the finished resume + the job description into the free matcher.

Prefer AI to draft and improve every section?

Skip blank-template editing. The free ATS Resume Builder generates a customer success manager-targeted draft, lets you edit every section, and AI-improves any part — pay only when you download Word and PDF.

Open ATS Resume Builder — free to start

Condensed ATS format rules

Use a single column — no tables, text boxes, or multi-column layouts
Standard headings: SUMMARY, SKILLS, EXPERIENCE, EDUCATION
Bullets as plain text with a simple • prefix
Skip logos, icons, skill bars, and headers/footers
Export .docx or a text-based PDF when the portal allows it

Full walkthrough: ATS resume template guide.

Customer Success Manager keyword checklist

Top terms to mirror when they appear in the posting — then scan for gaps.

Net revenue retention
Renewal rate
QBRs
Onboarding
Churn reduction
Upsell / cross-sell
Gainsight
Salesforce
Health scoring
Stakeholder management

Scan your resume against the posting →

Frequently asked questions

Will this pass Workday / Greenhouse / Lever?

These templates use a single-column, plain-text-friendly layout (no tables, text boxes, or graphics) so common ATS parsers can extract contact info, skills, and bullets. Always paste your final file into the free matcher with the job description to catch wording gaps.

Is it really free?

Yes. All three levels (Entry level, Junior, Senior) are free to preview, copy, and download as Word (.docx) or .txt — no signup required.

How is a customer success manager resume different from a customer service representative resume?

Success manager bullets lead with retention and account health — renewal rate, expansion revenue, NRR. Rep bullets lead with volume and speed — tickets closed, CSAT. Mirror whichever the posting emphasizes.

Word or Google Docs?

Download the .docx for Microsoft Word, or open the same file in Google Docs (File → Open). Prefer .txt or a text-based PDF when a portal warns about complex formatting.

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