LUCAS FERREIRA
Portland, OR · lucas.ferreira@email.com · (555) 010-3402 · linkedin.com/in/lucasferreira

SUMMARY
Scrum master supporting multiple delivery teams. Coaches on agile practice rather than policing it, uses flow metrics to make delivery problems visible, and protects teams from mid-sprint scope churn.

SKILLS
Scrum · Kanban · Sprint planning · Daily standups · Retrospectives · Backlog refinement · Velocity & flow metrics · Impediment removal · Jira · SAFe · Agile coaching

EXPERIENCE
Scrum Master · Cascade Digital Works · 2022-Present
• Ran scrum for 2 teams (14 engineers); raised sprint commitment reliability from 61% to 88% over three quarters.
• Introduced cycle-time and flow metrics to replace velocity-as-a-target; surfaced a code-review bottleneck adding 2.5 days per story.
• Facilitated cross-team dependency planning; reduced cross-team blockers 43% per program increment.
• Coached product owners on backlog readiness so refinement stopped consuming half of sprint planning.
• Held the line on mid-sprint scope changes by routing them through an explicit trade-off conversation.
• Key project — Flow metrics rollout: replaced velocity targets with cycle-time reporting the teams actually acted on.

Associate Scrum Master · Triangle Software Group · 2020-2022
• Facilitated ceremonies and maintained the board for a single delivery team.
• Tracked impediments to resolution and escalated blockers past their SLA.
• Ran retrospectives with owned, followed-up action items.
• Supported release planning and dependency mapping with adjacent teams.
• Onboarded new team members onto the team's agile practice.
• Key project — Definition of done rewrite: aligned the team on completion criteria that removed rework at release.

EDUCATION
BS Computer Science · Willamette Valley University · 2020 · Certified ScrumMaster (CSM) · 2021