FREYA LINDQVIST
Minneapolis, MN · freya.lindqvist@email.com · (555) 010-2202 · linkedin.com/in/freyalindqvist

SUMMARY
Business analyst bridging operations and engineering. Owns requirements end to end — discovery, user stories, UAT — and backs recommendations with SQL rather than anecdote.

SKILLS
SQL · Requirements gathering · Process mapping · Power BI · Excel · User stories · UAT coordination · Stakeholder management

EXPERIENCE
Business Analyst · Cedar Health Group · 2022-Present
• Led requirements for a scheduling integration with 9 stakeholders; delivered a spec engineering shipped without scope reopen.
• Rebuilt operations reporting in Power BI + SQL; cut manual report prep from 2 days to 3 hours each month.
• Coordinated UAT across two departments; documented 30 scenarios and cleared launch with no critical defects.
• Facilitated workshops to align finance and ops on one set of definitions.
• Wrote process maps that made handoffs and owners explicit.
• Key project — KPI definition catalog: reconciled conflicting metric definitions into one documented source teams could cite.

Junior Business Analyst · Keystone Insurance · 2021-2022
• Standardized KPI definitions across claims and finance; ended a long-running dispute over "resolved" counts.
• Documented existing reports and their data sources.
• Wrote user stories and acceptance criteria for reporting changes.
• Built a triage view that replaced a manual spreadsheet.
• Ran UAT for a small integration and logged the scenarios.
• Key project — Claims metric reconciliation: aligned claims and finance on one definition of "resolved."

EDUCATION
BS Management Information Systems · Northern Lakes University · 2021